Digital Souls: Uncovering AI’s Role in Shaping Workplace Spirituality through Organizational Citizenship Behaviour

DOI: https://doie.org/10.10399/APER.2025172822

Authors:

Shivangi Thakur, Prof. (Dr.) Surekha Rana

Keywords:

Artificial Intelligence, AI, Workplace Spirituality, WPS, Organizational Citizenship Behaviour, OCB.

Abstract:

This study investigates how Artificial Intelligence (AI) influences Workplace Spirituality (WPS) through the mediating role of Organizational Citizenship Behaviour (OCB) within the IT sector of Uttarakhand. As AI becomes integral to workplace operations, its effects extend beyond productivity, shaping employee attitudes and behaviours. OCB, characterized by discretionary behaviours such as altruism, conscientiousness, and civic virtue, enhances workplace harmony and collaboration, essential for nurturing spirituality in professional settings. While AI directly impacts OCB by streamlining repetitive tasks and promoting fairness, its isolated influence on WPS is less pronounced, indicating the importance of human-centric and value-driven organizational practices. AI facilitates a supportive environment, encouraging voluntary and constructive employee behaviours that foster a spiritually enriched workplace by promoting purpose, meaning, and interconnectedness among employees. The research employed a descriptive approach using a structured electronic questionnaire based on a five-point Likert scale. The analysis was conducted using Smart PLS 4.0 (Partial Least Squares Structural Equation Modeling) to evaluate the conceptual model. Reliability, convergent validity, and discriminant validity tests confirmed the robustness of the measurement models. The findings validated the conceptual framework, highlighting OCB’s critical role as a bridge between AI and WPS. The study emphasized leveraging AI tools to enhance collaboration and fairness while supporting human-centric workplace practices to sustain spiritual growth and productivity. Despite its contributions, the research is limited by its focus on a specific region and industry. Future research should explore additional factors like leadership style and emotional intelligence to comprehensively understand the interplay between AI, OCB, and WPS.

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