BRIDGING THE GENERATIONAL DIVIDE: EXPLORING COMMUNICATION PREFERENCES, WORKPLACE BEHAVIOUR, AND CONFLICT RESOLUTION BETWEEN GENERATION Z AND GENERATION ALPHA

DOI: https://doie.org/10.65985/APER.2025669549

Authors:

Dr. Sandeep Bhanot, Dr. Santosh Raghunath Gaikwad

Keywords:

Generational Divide, Communication Style, Workplace Behaviour, Conflict Resolution, Generation Z, Generation Alpha

Abstract:

The world economy, labour markets, workplace behaviour and communication preferences evolved due to VUCA factors. The present study investigates the evolving dynamics of intergenerational communication and workplace behaviour between Generation Z and Generation Alpha. As the first digital-native generations enter professional environments, understanding their communication preferences and conflict-handling styles becomes vital for fostering cohesive workplace cultures. The research employs a 30-item structured questionnaire based on a 5-point Likert Scale administered to 300 respondents, comprising 165 Generation Z and 135 Generation Alpha participants selected through stratified random sampling. The study aims to identify generational differences in interpersonal communication, technology-mediated interaction, and behavioural responses during workplace conflicts. Descriptive and inferential statistical analyses are conducted to examine relationships among communication preferences, collaborative tendencies, and conflict resolution strategies. Findings are expected to reveal distinct generational patterns shaped by technological socialization and value orientations. The study contributes to organizational behaviour literature by offering insights into building intergenerational understanding, enhancing communication strategies, and developing inclusive management practices for emerging multigenerational workplaces.

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