ERGONOMIC PERCEPTION AS A PREDICTOR OF JOB SATISFACTION AND EMPLOYEE WELL-BEING: A STUDY OF HOUSEKEEPING STAFF IN KERALA’S HOSPITALITY SECTOR

DOI: https://doie.org/10.10399/APER.2026434027

Authors:

Dr. S. Suganya, Ms. K. Keerthana

Keywords:

Ergonomics, Job satisfaction, Employee well-being, Housekeeping, Hotel industry

Abstract:

This study examines the relationship between employee’s perception of ergonomics and two key organizational outcomes job satisfaction and employee well-being among housekeeping employees in 3-star hotels in Kerala. The research uses correlation analysis to evaluate the extent to which various ergonomic dimensions including body posture and exposure, equipment usability, characteristics of the work environment and job-related stress-relate to employees psychological and occupational experiences. The findings demonstrate the employee who perceive their work environment as ergonomically supportive tend to report higher levels of satisfaction, particularly in areas relating to team work workplace health and overall morale. Ergonomic elements such as reduced physical strain, better designed tools, and healthier work environment were strongly associated with enhanced job satisfaction and improved well-being indicators. Overall, the study underscores the importance of integrating ergonomics into hospitality management practices. By prioritizing ergonomic improvements, hotel organizations can reduce stressors, promote healthier working conditions, and ultimately foster a more motivated, satisfied and resilient workforce. Such enhancements are crucial for sustaining service quality and ensuring that employee well-being remains strategic priority with in the hospitality industry.

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