MEASURING THE SERVICE DELIVERY GAP IN INDIAN DRY PORTS: A USER-CENTRIC PERSPECTIVE

DOI: https://doi.org/10.5281/zenodo.19689993

Authors:

Kannan Kumar, Ram Singh

Abstract:

The efficiency and effectiveness of dry ports’ services in India have emerged as a significant element within the nation's logistics framework. In any nation’s dream of emerging as a developed nation with enhanced share of international trade, accelerated economic activities and cost-competitive supply of goods and services, the streamlined and unwavering logistics network complemented by a transparent mechanism for facilitating cross-border trade, remains indispensable for enhancing export competitiveness (Nazia, Javed, Misbah, & Mark, 2023). Hence, the quality of services delivered by trade logistics systems serves as a decisive enabler of international trade. India’s policymakers are not oblivious of these systems as enablers and correspondingly are vying for improved quality of logistical services. Some recent initiatives such as GATI Shakti Mission, National Logistics Policy-2022 and National Infrastructure Pipeline are steps in this direction, aiming to not only cut the cost and time of logistics services but improve the quality of services to internationally benchmarked standards (NLP, 2022). These imperatives are further fueled by India’s ambitions of emerging as 3rd largest economy of the world by 2027, having already posited as 5th largest economy in 2023.

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